Terms & Conditions

The Tree Surfing Grand Course and Big Zip has the following restrictions:

1. The minimum height required for a participant on the Grand Course is 135 cm.
2. Children who meet the height requirement can participate unaccompanied on the Grand Course as long as a responsible adult supervises from the ground and has paid for entry to the Enchanted Adventure Garden
3. Children 17 years or less must be accompanied by an adult at all times while in the park.
4. Groups involving children (from 6-17 yrs) must be accompanied by an adult at a ratio of 1:8.
5. All Tree Surfing Activities are unable to accommodate persons weighing more than 120kg.
6. The tour is not suitable for pregnant women, persons with a heart condition, high blood pressure or knee, ankle & back problems.

The Nippers Course has the following additional restrictions:

1. Children 4 – 5 years must be accompanied by a participating adult at a ratio of 1:1.
2. Children 3 years or less are unable to participate.
3. Level 3 is suitable for children only.

Tube sliding has the following restrictions:

1. Children as young as four years old can ride but under 5’s are asked to ride alongside parents in a double tube.
2. Children under 135cm that wish to ride alone must go on the Kids only slide.
3. All Tube Sliding Activities are unable to accommodate persons weighing more than 120kg.
4. The Tube Sliding activity is not suitable for pregnant women.

• All participants must sign a release waiver and submit this to the tour operator prior to participation on the tour. You will not be permitted on the tour without this document.
• Children under the age of 18 years must have the release waiver signed by their legal parents or guardians.

• Children under 18 years of age are to be accompanied by an adult who has paid for general admission .
• This is an alcohol free venue
• Aggressive or violent behaviour against other patrons &/or staff will not be tolerated; offenders will be asked to vacate the premises Intoxicated or drug affected persons will be refused entry to the premises.
• If management suspects any patron of being affected by drugs or alcohol they will be asked to leave
• The Enchanted Adventure Garden is built on naturally sloping terrain; some areas may be slippery and path surfaces uneven
• Patrons are advised to wear appropriate footwear that provides grip as you may find some areas very slippery and difficult.
• Extreme caution is advised at all times
• Smoking of any kind within the Enchanted Adventure Garden premises is not permitted
• Supervision of children is required by adults at all times
• Please place rubbish in bins provided.

PROHIBITED ITEMS

The following items are not permitted to be taken into the Enchanted Adventure Garden:

• Illegal substances including controlled, dangerous or illicit drugs
• Incendiary devices (flares, fireworks and smoke bombs)
• Laser lights and mirror balls
• Drones
• Alcohol
• Animals (other than Assistance Dogs)
• Bicycles, scooters, skateboards, rollerblades/ skates or skis
• Professional cameras (without prior consent of management)
• Unauthorised advertising material or flyers
• Musical instruments, amplified music or air guitar
• Balls and bats of any description
• Any other item that in the opinion of Enchanted Adventure Garden management could cause harm or public nuisance.

You enter these premises at your own risk. Some of the fun activities available at the Enchanted Adventure Garden involve a certain degree of physical exertion and risk (such as the Ropes Course and Tube Slides) and these activities should only be undertaken by physically fit and able persons with no pre-existing medical conditions or injuries. The owners and management of the Enchanted Adventure Garden accepts no responsibility or liability for any damage to any property or any injury or death caused to any persons as a result of your participation in any of our amusement activities. It is
a condition of entry that you agree to accept these risks yourself and fully indemnify the owners, management and staff of the Enchanted Adventure Garden from all liability in relation to any such damage, injury or death so caused.

WARNING : If you participate in these activities, your rights to sue the supplier under the Fair Trading Act 1999 if you are killed or injured because the activities were not supplied with due care and skill or were not reasonably fit for their purpose are excluded, restricted or modified in the way set out in or on this notice. NOTE: The change to your rights, as set out in or on this notice, do not apply if your death or injury is due to gross negligence on the supplier’s part. “Gross negligence” is defined in the Fair Trading (Recreational Services) Regulations 2004 .

GENERAL PUBLIC BOOKINGS:

Enchanted Adventure’s cancellation policy provides guests the flexibility to adjust a booking should unforeseen circumstances disrupt your intent to visit.

Session times or booking dates may be changed for pre-booked tickets with up to 2 hours’ notice prior to the scheduled start time. Contact our office on (03) 5981 8449 to do so. We have a strict no refund policy.

In the event of a business closure due to an enforced lockdown, Enchanted Adventure will provide a full refund upon request only.

GROUP BOOKINGS:
COVID restrictions may apply to group numbers. Our team will make you aware of any adjustments or changes to park operating procedures. The Enchanted Adventure Garden will work with groups to move and adjust bookings should COVID restrictions interfere with booking plans.

• Every effort will be made to re-schedule bookings to the same day when given ample notice by the guest/ticket holder.
• Due to the limited number of places, any participants who are unable to complete the tour due to personal confidence levels will not be offered a refund.

For Online & Pre-Paid Bookings:

• We have a strict no refund policy.
• Session times or dates may be changed for pre-booked tickets with up to 2 hours notice prior to the scheduled start time by contacting our office. A booking credit will be issued if an agreed rescheduled booking date is not available.
• If for any reason The Enchanted Adventure Garden or Tree Surfing Australia cancels a tour, a mutually agreed tour date will be offered. The Enchanted Adventure Garden & Tree Surfing Australia reserves the right to alter or re-schedule tours at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond our control.

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (including but not limited to name, email, and postal address) and financial information (including but not limited to credit card number, expiration date).We use this information for billing purposes and to fill your booking. If we have issues processing a booking, we will use this information to contact you. The Enchanted Adventure Garden & Tree Surfing Australia Security Policy:

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​Credit Card Security
The Enchanted Adventure Garden & Tree Surfing Australia use the Braintree Payment Gateway for their online credit card transactions. The Enchanted Adventure Garden & Tree Surfing Australia take credit card data security very seriously. For that reason, we use Braintree to securely handle credit card information. Braintree is a Validated Level 1 PCI DSS Compliant Service Provider.

After ordering online, you will receive an email confirmation from The Enchanted Adventure Garden containing your booking number and tour itinerary (if you have provided your email address). If you wish to query a booking please contact us at Tel: 0359 818 449.

• Enchanted Adventure Gift Vouchers have a validity of 3 years (36 months) from the date of purchase.
• Gift Vouchers may only be exchanged for goods and services at Enchanted Adventure Garden. Vouchers can be used across all areas of the business including buying tickets & experience upgrades, food & drink items in the Cafe and merchandise and other products in the Gift Shop.
• Recipients may use the full value or part thereof as payment. Any remaining balance will remain on the card for future use.
• Gift Vouchers are not redeemable for cash or other denominations of Gift Vouchers.
• Treat gift voucher/s as cash and keep secure, as lost or stolen Gift Vouchers will not be replaced or refunded.
• All Enchanted Gift Voucher sales are final and cannot be refunded.

The Enchanted Adventure Garden and Tree Surfing Australia regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Tree Surfing Australia users, and conforms to Internet privacy standards.

COLLECTION OF INFORMATION

In order to use the The Enchanted Adventure Garden and Tree Surfing Australia website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Tree Surfing Australia is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

USE OF COLLECTION INFORMATION

Any details collected from The Enchanted Adventure Garden and Tree Surfing Australia customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

STORAGE OF COLLECTED INFORMATION

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@enchantedadventure.com.au.

ACCESS TO COLLECTED INFORMATION

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@enchantedadventure.com.au.

COMMUNICATIONS

The Enchanted Adventure Garden and Tree Surfing Australia uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at : info@enchantedadventure.com.au.

THIRD PARTIES

The Enchanted Adventure Garden and Tree Surfing Australia may at its discretion use other third parties to provide essential services on our site (i.e. packaged deals and special offers) or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Tree Surfing Australia does not share any information with third parties for any unknown or unrelated uses. Links on the Tree Surfing Australia site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.enchantedmaze.com.au

LEGAL

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

CHANGES TO PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently.

1.0 Annual Membership – Subscription Period

12 months continuous subscription starts upon the date of purchase. The expiry date is calculated 12 months from that date of purchase. This is subject to our right to suspend, extend or terminate any membership.

1.1 Annual Membership Christmas Promotion – Subscription Period

12 months continuous subscription starts on the 25^th of December the year of purchase. The expiry date is 24^th December the following year.

2.0 Membership Benefits

a) Unlimited General Admission access to the Enchanted Adventure Garden
b) Tree Surfing upgrades: Upgrade fees are as advertised and are subject to change throughout the membership subscription period.
c) Exclusive Seasonal Offers: Seasonal offers are as advertised and are subject to change throughout the membership subscription period.
d) E-news is delivered every quarter to the nominated email address.
e) Easy entry for members at our main entry point. 55 Purves Road, Arthurs Seat, VIC 3936

2.1 – Exclusive Seasonal Offers are valid once per member per season. E.g. You may only redeem the winter offer once within your subscription period.
2.2 – Exclusive Seasonal Offers are subject to availability. Pre-booking is recommended.
2.3 – We may change or revoke any membership inclusions or benefits. We will endeavour to give advance notice (at least 28 days) of any such changes via email or within the quarterly E-news.
2.4 – Membership benefits do not apply to special events such as Little Seedlings and Enchanted ticketed events.
2.5 – Membership entry benefits do not apply to school, kindergarten and holiday program visits in which that child is participating.

3.0 Purchases and Payment

Full payment is required to secure the 12-month subscription to the Enchanted Adventure Garden. You can purchase the Enchanted Adventure 12 month Annual Subscription online via our website www.enchantedadventure.com.au or at ticket entry points, 55 and 21 Purves road, Arthurs Seat, VIC

4.0 General Terms

4.1 – Membership Subscriptions are not transferable. Only the listed person against the membership may redeem it.
4.2 – A photograph of the member holder is held for the purpose of identification upon entry. Photographs are encouraged for speedy entry, however, are not a requirement of membership.
4.3 – We reserve the right to request proof of identification eg, drivers’ licence, student card.
4.4 – You must notify us promptly of any changes to your nominated contact details.
4.5 – We may refuse any application for membership.
4.6 – We reserve the right to to alter membership seasonal promotion periods.

5.0 Cancellation

5.1 – We can immediately cancel your membership if:

• We consider than you have breached our membership terms and conditions
• We consider that you have breached our terms and conditions of entry
• If your payment is rejected by our payment gateway

5.2 – If we cancel your membership:

• You will be notified in writing with an explanation as to the reason for cancellation
• Your full Annual Membership subscription payment will be forfeited
• Upon cancellation, all of your membership benefits will be cancelled