Frequently Asked Questions

Yes, we are open every day of the year except Christmas Day.

Yes! Card holders can have their companions enter the park for General Admission without charge. For further assistance regarding your booking we recommend contacting our office on 03 5981 8449.

Our child tickets apply to those who are aged between 3 years old and 17 years old. Anyone who is 18 years old and above requires an adult ticket to enter the park. For little adventurers who are 2 years old and under, they are free of charge to enter, however, please select a ‘General Admission (under 3 years old)’ ticket for them at the checkout so we can keep track of our COVID Safe capacities and for accurate contact tracing purposes.

Please note: children (or groups of children) who are 17 years old & under must have an adult (18+) accompany them inside the park & hold a valid ticket.

Yes, all of our Tree Surfing tickets include the cost of General Admission. Tree Surfing is a one or two hour adventure experience with specific terms and conditions, height and weight limitations as well as parental release waivers. You should view the bookings terms and conditions.

For all of our harnessed activities, including the Tree Surfing courses, there is a weight capacity of 120kg.

All participants of our Grand Tree Surfing course must be a minimum of 135cm tall.

The Nippers Tree Surfing course is suitable for those under 135cm tall (or 4-12 years old). Please note: any children participating on the Nippers Tree Surfing course who are 4 or 5 years old must have an adult go on the course with them at a 1:1 ratio.

All of our experiences, including our Tree Surfing experiences, operate in most weather conditions – rain, hail or shine! For the safety of visitors, we will cancel sessions in  severe weather conditions such as lightning storms, extremely high winds and government declared catastrophic bushfire weather warning days. If we decide to cancel any of our experiences, we will give our guests as much notice as possible and reschedule their booking date.

If you wish to cancel your booking, you can. We require up to 2 hours notice before your session begins to cancel a booking. We can move your booking to a specific date if you’ve got one in mind or we can give a credit against your name to use when you re-book your experience.

Please note: once your booking and payment is processed, tickets are non-refundable.

No – everyone who wishes to enter the park must have a General Admission ticket. This guarantees them access to all of our mazes, formal gardens, boardwalks, brain teasers, Tube Slides, Canopy Walk and Sky Scramble for the entire day!

General Admission for adults is $35pp, $25 pp for children and seniors with their Victorian Senior card.

Sadly, no. All pets are not allowed inside the park. We are located in native bushland and have furry friends that can wander through our park from time to time.

Yes you can, however, it is subject to availability and the amount of spots left when you decide to upgrade. Peak holiday periods are anticipated to have limited availability.

The slides are safe for children of all ages but we recommend that children 4 years and younger be accompanied by an adult in a double sized tube. As long as your child can reach the handles either side of the tube and hang on while sitting within the tube, then he/she will be safely able to ride the Tube Slide independently.

Yes. All participants are required to sign a waiver. Children must have their release waiver signed by their own parent or supervising adult. Release waivers can be downloaded here.

Absolutely! All participants of our Tree Surfing experiences must go through the safety briefing with our instructors prior to beginning the course regardless if you’ve been before.

All new participants are required to sign a waiver release form before arriving. Once signed, our waivers are valid for 1 year from date of signing or if we create a new form, whichever comes first. If it has been longer than 1 year since your last visit, you will be required to sign the waiver again.

We love when our guests enjoy the park as much as we do! Share your adventures on social media and tag us so we can see all the fun you’ve had!

All phones, cameras or GoPros must be securely attached when participating on the Tree Surfing courses, either by a neck or wrist lanyard or placed in a zipped pocket. Lanyards must be approved by a team member prior to beginning your session.

GoPros are more than welcome to be used. We allow chest or wrist attachments to be used whilst participating on the Tree Surfing courses. All attachments must be approved by a team member prior to beginning your session.

If you are planning on Tree Surfing, you need to wear enclosed toe, flat-soled shoes (eg. runners/sneakers). You need to wear shorts or pants, no skirts or dresses and clothing that is appropriate for the weather on the day. We recommend active wear and steering away from light colours such as white, as you may get dirty!

Yes! Locker hire is available at $1 for Tree Surfing & Big Zip participants and can be purchased at our Tree Surfing harness room. Although locker space is available, we recommend bringing along only what you need for your session.

Unfortunately, no. All participants are required to use our equipment on our Tree Surfing courses for safety reasons.  You are welcome to bring your own protective gloves for your Tree Surfing climb.

Disposable chin protectors are provided during the COVID Safe period for the added safety and hygiene of all guests as well as regular cleaning procedures put in place for all of our equipment.

No, it’s all covered in the cost of your entry ticket! Yippee!

Please note that the Sky Scramble is suitable for children under 135cm only – adults are not permitted.

We recommend between 2-3 hours to experience everything offered in the General Admission ticket. Depending on your family, you could spend up to a whole day enjoying the facility.

If you’re planning on going Tree Surfing, you could add another 2 hours to your visit.

Yes, we have a cafeteria on site that supplies a healthy eating menu over summer with fruit salad, a selection of  wraps & sandwiches, yoghurt, salads, hot chips, pies, pasties, sausage rolls, snacks and of course; coffee! During the winter months, the menu is a little more restricted, offering mainly hot food, snacks and coffee.

If you have any specific dietary requirements, we suggest bringing in your own food or picnic.

Yes, you are more than welcome to bring in a picnic lunch to enjoy in our various picnic areas across the park. Please note: The park is an alcohol free & BBQ free venue.

No. We are a BBQ free venue and portable BBQ’s are not permitted inside the park.

We provide limited wheelchair friendly car parks and toilets at our main entrance. Our paths are all ramped but due to the topography of the property (we are situated on the side of a hill) the grade of the paths are a little steep in some places. With assistance, wheelchair users can experience the whole property. Without assistance, wheelchair users can still visit the Hedge Maze and Cafe that is all on one level. Please be advised that during the summer months the park is very congested which can impact on indoor circulation space.

During the winter months we are open every day, during daylight hours. To ensure you make the most of your experience we recommend dressing appropriately for the weather.