COVID Safe

COVID-19 Safety Guide

Last updated 16-June-2021

WELCOME!

Hello from the entire team at Enchanted Adventure,

We are so excited to share that we can re-open our doors and welcome back guests to the park! In line with the most recent Victorian Government announcement, Enchanted Adventure will be open from Friday 18th June.

Please read on below for an updated list of how we are operating during this time. Keep your eye on our social media platforms and website for any further updates or announcements!

Bookings must be made in advance to help us keep track of our limited capacity. You can get in touch with one of our adventure experts for more details or with any issues. We look forward to welcoming you back for an adventure soon!

See you all very soon!

BEFORE YOU BOOK

If any of your group are awaiting a COVID-19 test result, recently travelled overseas, been unwell or been in contact with someone with a suspected or known case of COVID-19, we politely ask that they come for a visit at another time! For the safety of our team and other Enchanted Adventurers, we will require anyone we suspect of the above to immediately leave the park.

PRE-BOOKING IS ESSENTIAL!
Pre-booking your tickets are highly recommended to avoid disappointment. We have a limited capacity for all our adventures so get in quick to secure your preferred session and arrival time!

Pre-bookings are not only essential for tracing purposes, but for dramatically reducing queuing time at our ticketing area. This will ensure all guests can move through the ticketing area quickly and start their adventure as soon as possible.

Please note: children (or groups of children) who are 17 years old & under must have an adult (18+) accompany them inside the park & hold a valid ticket.

CONTACT TRACING REQUIREMENTS
It is a requirement upon entry that all guests, suppliers and visitors check-in using the Victorian Government QR Code system. You will find information at the entry to the park. Our team are also on hand to assist you check-in. Contact tracing is an essential step in preventing the spread of COVID-19 and we want to do our bit to support the broader public health effort.

When booking, please ensure you complete all sections of your booking form accurately. If you have any questions, or need to change this information prior to arrival, please contact our office team at info@enchantedadventure.com.au or on 5981 8449.

ONSITE PAYMENTS
Contactless payments are preferred for any on-site purchases throughout our park. We thank you for your understanding.

 

ANNUAL MEMBERS

PRE-BOOKING FOR ANNUAL MEMBERS

Bookings must be made in advance to help us keep track of our limited park capacity. You may be asked to present your proof of membership (membership card, confirmation email or even give your name at the desk) along with proof of photo ID for the adults upon your arrival to our team.

Make sure you check-in using the Victorian Government QR Code System before entering the park. Our team are on hand to assist you with checking in if needed.

For current Annual Members wishing to book in their tickets, all you need to do is:

  1. Visit our ‘Buy Tickets‘ page.
  2. Select your desired experience/s and preferred session time/s.
  3. Select the appropriate Membership tickets and follow the prompts to complete your order
  4. OR Please call our awesome admin team between the hours of 9am and 5pm on (03) 5981 8449 and they can help you plan your next day out!

Note: you will be asked to present your proof of membership (membership card, confirmation email or even just your name) along with proof of photo ID for the adults upon your arrival to our team to confirm your current annual membership with us.

 

DURING YOUR VISIT

ON ARRIVAL
Please present your booking confirmation email or your booking’s unique QR code for scanning on arrival. You will be asked to sign in using the Victorian Government QR Code System before entering the park.

We reserve the right to check drivers licences to ensure any travel restrictions are adhered to.

CASHLESS PAYMENTS
To help support the health and safety of you and our team, we kindly ask you to pay using tap and go at our contactless payment terminals on-site.

While card payment is preferred, cash can still be accepted.

ADDITIONAL GUEST REQUIREMENTS FOR ENTRY
Unfortunately due to strict public health requirements, you will be unable to visit us if you or your household have recently travelled overseas, are unwell, in self-isolation, or have been in contact with a suspected or known case of COVID-19. We would love to welcome you for an adventure at another time.

Anyone who is suspected of the above will be required to immediately leave our park.

Please help us manage the risks to the health and safety of our team and other visiting adventurers by cooperating with the above. Do the same things for us that you are doing to keep you and your own family and friends healthy and safe.

 

KEEPING YOU SAFE

MASK REQUIREMENTS

In line with the DHHS guidelines for mask wearing, guests 12 years and older must carry a face mask with them at all times when leaving home. Guests will need to wear a face mask when indoors during their visit. This includes areas such as the Cafe & Harness Room.

PARKING
It is advised that drivers leave a space vacant between parked vehicles to ensure social distancing is maintained.

INCREASED SIGNAGE AND SANITATION STATIONS
Guests will notice that new signage and sanitising stations have been implemented throughout the park.

It is important to pay attention to the key safety messages and instructions they provide, including advice to sanitise hands, social distance when undertaking activities, and comply with strict capacity limits in certain areas.

PHYSICAL DISTANCING
Guests must keep 1.5 metres away from others to maintain physical distancing. Please look for and comply with ground markers when queueing for bathrooms, food and beverage service, and entry to experiences. Hand sanitiser should also be used frequently and when directed.

We have adapted capacity limits in some areas of the park to ensure that physical distancing is suitably maintained. We ask that you please comply with these limits and follow staff instructions to leave an area if asked.

CLEANING
We have also deployed a dedicated Clean Team to ensure guests and staff are protected.

Cleaning throughout the park has been significantly increased including disinfecting high frequency touch points, such as tables and chairs, service counters, bathrooms, door handles, EFT machines and taps. Prior to reopening the entire park has undergone a deep clean.

Before leaving home, please check our Facebook page or website for the latest information.

 

GRAND TREE SURFING

OPEN!
Tree Surfing is operating in a changed COVID-Safe environment. Further instructions will be provided upon arrival and at time of booking.

ON ARRIVAL
Please ensure all digital waivers are signed prior to arrival. A link to your indemnity waivers is emailed to you as part of your booking confirmation.

FACE MASKS
To ensure the safety of all our guests and staff, we ask that all Tree Surfers wear face masks when they are unable to maintain a distance of 1.5m physical distance from other staff or guests.

In line with the DHHS guidelines for mask wearing, guests 12 years and older must carry a face mask with them at all times when leaving home. Guests will need to wear a face mask when indoors during their visit. This includes areas such as the Cafe & Harness Room.

CLIMBING EQUIPMENT
Additional cleaning and sanitising measures have been put in place to disinfect equipment regularly.

Guests may be required to wear a disposable fabric chin protector should your mask not offer adequate face coverage when using an Enchanted helmet. You are more than welcome to bring your own pair of gloves for use during your Tree Surfing session.

HEIGHT REQUIREMENTS
ALL participants must be 135cm to participate on the Grand Tree Surfing course.

In the past, we have had flexibility to move patrons from the Grand Tree Surfing course to the Nippers Tree Surfing course if participants did not meet the 135cm height requirement for the Grand Tree Surfing course. Due to our new COVID-19 Safe capacity, unfortunately, that will not be an option. Please double check the heights of each participant before booking your Tree Surfing experience.

Grand Tree Surfing: Session capacity has resumed at 10 people per session.

 

NIPPERS TREE SURFING

OPEN!
Tree Surfing is operating in a changed COVID-Safe environment. Further instructions will be provided upon arrival and at time of booking.

ON ARRIVAL
Please ensure all digital waivers are signed prior to arrival. A link to your indemnity waivers is emailed to you as part of your booking confirmation.

FACE MASKS
In line with the DHHS
guidelines for mask wearing, guests 12 years and older must carry a face mask with them at all times when leaving home. Guests will need to wear a face mask when indoors during their visit. This includes areas such as the Cafe & Harness Room.

CLIMBING EQUIPMENT
Additional cleaning and sanitising measures have been put in place to disinfect equipment regularly.

Guests may be required to wear a disposable fabric chin protector when using an Enchanted helmet. You are more than welcome to bring your own pair of gloves for use during your Tree Surfing session.

Nippers Tree Surfing: Session capacity has been resumed at 10 people.

 

CAFE (and of course, coffee!)

The Balcony Cafe will be available for takeaway snacks and drinks.

ONSITE PAYMENTS

To help support the health and safety of you and our team, we kindly ask you to pay using tap and go at our contactless payment terminals on-site.

While card payment is preferred, cash can still be accepted.

PATRONS ONLY
Please note that our Cafe and Bush Kiosk are open to park patrons with a valid ticket only. We have a capacity limit of 25 patrons within the cafe at any time.

PICNICS
As always, we encourage you to bring your own picnic and surround yourself with our beautiful gardens and scenery! To help control the spread of the virus, there will be limited indoor seating available. We thank you for your understanding.

 

GIFT VOUCHERS

VOUCHERS THAT EXPIRED DURING OUR CLOSURE
We want to reassure you that if you have a gift voucher with an expiry date after March 1 2020, you can call our office to redeem your voucher/s and place a booking.

This offer will only be valid until the end of June 2021.

 

PLAY ZONES

CLOSED

  • 3D MAZE AND MIRROR HOUSE
  • BIG ZIP

OPEN

  • GRAND TREE SURFING
  • NIPPERS TREE SURFING
  • BUSH KIOSK
  • HEDGE MAZES
  • GARDENS
  • SCULPTURE PARK
  • LAWNS AND PICNIC TABLES
  • SKY SCRAMBLE
  • TUBE SLIDES
  • BALCONY CAFE (for takeaway only!)

Please see our COVID Safety Plan below for further details on information & changes to our operation during this time.
EAG_COVID_Safe_Plan.pdf