Are you open over On Public Holidays?
During the winter months we are open every day, during daylight hours. To ensure you make the most of your experience we recommend dressing appropriately for the weather.
I’d like to try Tree Surfing, is there a separate fee?
Yes – Tree Surfing is a one or two hour adventure activity with specific terms and conditions, height and weight limitations as well as parental release waivers. You should view the bookings terms and conditions.
Can I upgrade my ticket when I arrive to participate in Tree Surfing?
Yes, but only if there is an available booking time. Peak holiday periods are anticipated to have limited availability.
Do I need to Sign a waiver to go tree surfing?
Yes. All participants are required to sign a waiver. Children must have their release waiver signed by their own parent or supervising adult. Release waivers can be downloaded click here.
Is there lockers?
Yes! Lockers are $1 per locker and can be purchased at our Tree Surfing harness room. Although locker space is available we recommend bringing along only what you need for your session.
Is there an age limit for the Tube Slides and 3D Maze?
The slides are safe for children of all ages but we recommend that children 4 years and younger be accompanied by an adult in a double sized tube. As long as your child can reach the handles either side of the tube and hang on while sitting within the tube, then he/she will be safely able to ride the Tube Slide independently.
The 3D Maze has some painted images of skulls and other scary creatures. It is also very dark inside with an optical illusion -3D experience throughout that can be challenging for young children. Children between the ages of 2-6 years seemed to have the most difficulty with the 3D Maze. If you have any concerns about your child’s reaction, you are advised not to enter.
Do I have to pay more to have a go on the Tube Slides?
No, it’s all covered in the cost of your entry ticket.
How much time should I allow to see The Enchanted Adventure Gardens?
We usually recommend between 3-5 hours to experience everything the park has to offer. Depending on your family, you could spend up to a whole day enjoying the facility. If you’re planning on going Tree Surfing you could add another 2 hours to your visit.
What should i wear?
If you are planning on Tree Surfing you need to wear enclosed toe flat-soled shoes (eg. runners). No skirts or dresses.We recommend active wear and steering away from light colours such as white, as you may get dirty!
Can We Buy food There?
Yes we have a cafeteria on site that supplies a healthy eating menu over summer with fruit salad, a selection of fresh & toasted foccacias and sandwiches, yoghurt, salads, hot chips, pies, pasties, sausage rolls, snacks and of course; coffee. During the winter months the menu is a little more restricted, offering mainly hot food, snacks and coffee.
If you have any specific dietary requirements, we suggest bringing in your own food.
Can we bring food into the park?
Yes, You are welcome to bring in a picnic lunch to enjoy in our various picnic areas across the park. Note: The park is an alcohol free & BBQ free venue.
Do you have Barbeques facilities?
No. We are a BBQ free venue and you also cannot bring in your own portable BBQ’s.
Do you have accessible facilities?
We provide limited wheelchair friendly car parks and toilets at both our main entrance and the 3D entrance. Our paths are all ramped but due to the topography of the property (we are situated on the side of a hill) the grade of the paths are a little steep in some places. With assistance, wheelchair users can experience the whole property. Without assistance, wheelchair users can still visit the Hedge Maze and Amazing Lolly Shop that is all on one level. Please be advised that during the summer months the park is very congested which can impact on indoor circulation space.
DO YOU ACCEPT THE victorian COMPANION CARD?
Yes! Cardholders can have their companions enter the park without charge. For further assistance regarding your booking we recommend contacting our office on 03 5981 8449.